CityZonePriceInc & Roadside Assistance Services
Refund Policy
Refund Policy – Membership & Services (5% Refund Limit)
CityZonePriceInc & Roadside Assistance Services provides membership programs and on■demand
roadside assistance services designed to support customers quickly and safely. Because our services
involve immediate dispatch, travel, and operational costs, all payments are generally non■refundable,
except as allowed under this policy.
1. General Refund Policy
All membership fees and service payments are final. In certain approved situations, the Company may
grant a refund of up to 5% of the total payment.
2. Eligibility for a 5% Refund
Refunds up to 5% may be considered only when:
• Service was not delivered due to Company error.
• A duplicate payment was made.
• Incorrect billing amount was processed.
• Service was canceled by the Company.
3. Non■Refundable Situations
Refunds are not provided when:
• Service was successfully delivered.
• Customer provided incorrect information.
• Customer left the service location before arrival.
• Membership benefits were used.
• Delays occurred due to weather, traffic, or high demand.
• Service was denied due to unsafe conditions.
4. Refund Processing
If approved, refunds:
• Are limited to 5% of the transaction.
• Are sent to the original payment method.
• May take 3–10 business days to appear.
5. Required Refund Information
Customers must provide:
• Full name• Contact information
• Receipt or confirmation number
• Transaction date
• Reason for request
6. Refund Request Deadline
Requests must be submitted within 7 days of payment. Requests after 7 days are not eligible.
7. Review Process
Management reviews all requests to verify payment, service status, and policy compliance. Submission
does not guarantee approval.
8. Refund Contact Information
CityZonePriceInc & Roadside Assistance Services
445 Minnesota St, Site 1500, 15FL
Saint Paul, MN 55101
Email: rsa@cityzonepriceinc.com
By using our services, customers acknowledge and agree to this Refund Policy, including the 5% limit.