The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.
*Note: This page currently has two sections. Once you complete editing the Accessibility Statement below, you need to delete this section.
To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement to Your Site”.
Accessibility Statement
CityZonePriceInc & Roadside Assistance Services
Accessibility Statement
Accessibility Commitment
CityZonePriceInc & Roadside Assistance Services is committed to ensuring equal access to all
individuals, including persons with disabilities. We work continuously to improve accessibility across our
website, services, and membership programs.
Website Accessibility
We aim for compatibility with screen readers, clear navigation, high-contrast text, responsive layouts,
alt text on images, and accessible forms throughout www.cityzonepriceroadsideassistance.com
Service Accessibility
We provide accessible support such as mobility assistance during roadside events, alternative
communication options, simplified documents, and patient staff prepared to accommodate various
needs.
Ongoing Improvements
We regularly review and upgrade accessibility features. Feedback from visitors and members is
welcomed to help us improve.
Third-Party Platforms
Some parts of our website may rely on third-party tools. While we cannot control their accessibility, we
will assist users when possible.
Contact for Accessibility Issues
If you experience difficulties or have suggestions, please contact:
CityZonePriceInc & Roadside Assistance Services
445 Minnesota St, Site 1500, 15FL
Saint Paul, MN 55101
Email: rsa@cityzonepriceinc.com
Please describe the issue, the page involved, and any assistive technology used so we can better
assist you.
CityZonePriceInc & Roadside Assistance Services
Accessibility Arrangements in the Service
CityZonePriceInc & Roadside Assistance Services is committed to ensuring every customer—including
individuals with disabilities—can safely and comfortably access our roadside assistance, membership
services, and customer support.
1. Accessible Communication
• Clear verbal communication.
• Text messaging options.
• Step-by-step explanations.
• Patient, respectful communication.
2. Assistance for Individuals With Limited Mobility
• Approaching the customer vehicle.
• Helping customers safely enter or exit vehicles when appropriate.
• Providing extra time for movement.
3. Visual Accessibility
• Verbal descriptions of procedures.
• Clear staff identification.
• Assistance with documents.
• Digital copies available.
4. Hearing Accessibility
• Text-based communication.
• Written instructions.
• Hand signals when needed.
5. Cognitive or Learning Disabilities
• Simple language.
• Repeated instructions when needed.
• Step-by-step breakdowns.
6. Alternate Document Formats
• Large-print documents.
• Digital accessible versions.• Simplified forms upon request.
7. On-Scene Safety Arrangements
• Creating safe space around vehicle.
• Helping guide customers to safety.
• Clear calm instructions.
8. Support Animals
All service animals are welcome and will not be denied assistance.
9. Emergency Situations
• Contacting emergency responders if needed.
• Staying with customer until help arrives when safe.
• Calm supportive communication.
10. Additional Accommodations
Customers may request additional accommodations at the time of service so that staff may adjust to
their needs.
Contact for Accessibility Issues
CityZonePriceInc & Roadside Assistance Services
445 Minnesota St, Site 1500, 15FL
Saint Paul, MN 55101
Email: rsa@cityzonepriceinc.com
CityZonePriceInc & Roadside Assistance Services
Requests, Issues, and Suggestions
CityZonePriceInc & Roadside Assistance Services encourages all members, customers, and
community partners to share their needs, concerns, or ideas. Your feedback helps us improve our
service quality, safety, and accessibility for everyone.
1. Service Requests
• Roadside assistance needs
• Membership updates or changes
• Requests for additional accommodations
• Requests for alternative document formats
• Clarifications about benefits or procedures
2. Issues and Complaints
• Service delays
• Communication concerns
• Incorrect or incomplete service
• Staff behavior concerns
• Accessibility challenges
• Any situation causing confusion or dissatisfaction
3. Suggestions and Improvements
• Ideas for better roadside procedures
• Safety enhancement suggestions
• Clearer communication recommendations
• Website or accessibility improvement ideas
• Community partnership suggestions
Submission Process
Customers may submit requests, issues, or suggestions via:
• Email: rsa@cityzonepriceinc.com
• Website Form: www.czpincservice.com
• Phone or text (if available)
• Written/printed forms upon request
Our Commitment
• Respectful and private handling of feedback
• Timely follow-up and resolution• Clear communication of outcomes
• Continuous service improvement
Contact Information
CityZonePriceInc & Roadside Assistance Services
445 Minnesota St, Site 1500, 15FL
Saint Paul, MN 55101
Email: rsa@cityzonepriceinc.com